Return & Refund Policy

At Alpha Tech Supplements, we value customer satisfaction and strive to provide high-quality products and reliable service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns for eligible items within 14 days of delivery.

To qualify for a return:

• The item must be unopened, unused, and in its original packaging
• The product seal must remain intact
• Proof of purchase or order confirmation is required

Due to health, safety, and hygiene reasons, we cannot accept returns on opened or used supplement products.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used supplements
• Products with damaged or broken seals
• Promotional or clearance items
• Gift cards
• Items returned outside the eligible return period

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the item received
• Photos showing the damage or issue

Once verified, we will arrange a replacement or issue a full refund where applicable.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Processing times may take 5–10 business days depending on your bank or payment provider

Original shipping fees are non-refundable unless the issue was caused by our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The item arrived damaged or defective

We recommend using a trackable shipping service when returning products.

Order Cancellation

Orders can only be canceled before they are processed or shipped.

Once an order has been shipped, cancellations are no longer possible.

Contact Us

If you have questions about returns, refunds, or your order, please contact us through the contact page on Alpha Tech Supplements.

We are committed to ensuring a smooth and satisfactory shopping experience for all customers.